This unit conducts business outlets surveillance and industry inspection on quality compliance, regulation and standards requirements for Products, services and system. Its main services include;

• Carrying out inspection activity for monitor services and product risk assessment;

• Investigating complaints received related to substandard, counterfeit products and unfair trade crimes.

• Sample collection for quality control and advising business outlets on strategies to ensure compliance of products in the market;

• Developing awareness materials for consumers on product/service quality issues, consumers' rights and obligations.