Competition & Consumer protections Unit

The Unit has a twofold responsibility which is to ensure protection of consumer rights and promoting competition among businesses. The unit complements other departments in making sure that products and services on markets are safe and at a competitive price. The unit also carries out annual inspections, sensitization campaigns and training to increase compliance with relevant laws.

This unit inspects the compliance of imported goods with minimum requirements of the standards or technical regulations specifically at key strategic borders, inland cargo and Airport cargo entry points. Its main services include;

  • Inspects imported commercial goods and goods used for public consumption

  • Inspects goods at designated borders, airports and inland ports

  • Offers Import permits for agrochemicals, plants/fresh plant products and fresh animal products

  • Conducts inspection of imported products at designated owners’ premises

  • Sample products based on risk selectivity and submits samples for testing

  • Communicates to customers on status of test reports

  • Takes regulatory measures where non-conformities are observed

The main objectives of the unit include:

  1. Consumers get competitive prices and product choices at the best possible quality;

  2. small and medium-sized enterprises have an equitable opportunity to participate in the economy and to promote a greater spread of ownership;

  3. providing incentives to producers within the country for improvement of production and quality products through technical and organizational innovation;

  4. enhancing the competitiveness of Rwanda enterprises in world markets by exposing them to competition within the country;

  5. creating a conducive environment for foreign direct investment in the country; and

  6. promoting economic efficiency and enhance consumer choice, encouraging the development of Rwanda’s economy.